Refund & Replacement Policy
Guidelines on hardware diagnostics, replacements, and refund processing from RK Sales Corporation.
1 Eligibility for Replacement & Refunds
To be eligible for return or replacement, the item must be in its original received condition with all accompanying chargers, accessories, and warranty stickers intact.
2 7-Day Hardware Testing Window
We provide a 7-day initial testing window on all refurbished laptops. If you encounter any motherboard or display defect verified by our technical desk, we provide immediate repair, unit replacement, or full refund.
3 How to Request Support
Contact our customer support team directly at support@rksales.com or call/WhatsApp +91 9960705007 with your Order ID and issue details.
4 Processing Timelines
Once the returned item is inspected at our Baramati facility, approved refunds are credited back to your original payment method (Bank/UPI) within 3-5 business days.